Returns Policy

[Edit page content]

 

WHAT can be returned?


1.We are unable to except returns for simple change of mind due to the fact that all our products are made to order to your specific requirements.  

2.If we have made a product that is not as was ordered ie, colour, fabric type, binding type etc that we deem to be our mistake then we can offer a replacement for the correct product.

WHEN do items need to be returned by?
If clause 2 as outlined above applies then we need to be notifiied within a week of receipt of the goods for that clause to apply

WHERE do items need to be returned to?
The return address is Capriole Custom Made 1/493 Main Street, Bairnsdale 3875

HOW do customers return items?
Goods that meet the requirements of clause 2 need to be returned to the above address in an unused condition

SHIPPING for returns?
If the clause 2 applies return shipping will be refunded and the new correct item will be sent postage free

CREDIT for returns?
We do not offer credit but do offer replacement goods for the correct item if clause 2 applies

Instore return option?
If you are local to our location you can return the item as per clause 2 

Packing materials?
Item needs to be packed as per the original shipping